AECOM Veterans Jobs

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

​​The role will primarily be responsible in providing support to the end-to-end onboarding services in compliance with the service level agreements, policies, processes, and procedures of the company.

Responsibilities & Duties

• Administer onboarding documents generation, distribution, and collection of such as job offer letters and employment contracts.

• Resolve basic queries and issues using standard onboarding processes and escalate complex issues to manager or team lead for timely resolution.

• Perform personal documents collections and maintenance and ensure strict compliance with data protection protocols and storage.

• Coordinate with stakeholders and teams for timely completion of onboarding requirements and systems accesses.

• Escalate identified issues and concerns to the Team Lead for timely resolution.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

Qualifications

Minimum Requirements:

• Bachelor’s degree or at least 2 years of relevant work experience

• Intermediate proficiency in MS Office tools  

• Basic knowledge and understanding of HR processes and procedures

• Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred

• Experience using Oracle, Workday, BrassRing, ServiceNow or other similar platforms and tools is preferred

Attributes: 

• Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail) 

• Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service) 

• Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication) 

• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving) 

Working Environment and Physical Demands:

• Ability to work in shifting schedule operating hours

-Ability to work in a hybrid work arrangement

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: REF43171E

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Human Resources

Work Location Model: Hybrid

Legal Entity: AECOM Global Business Services - Philippines ROHQ