Job Information
AECOM Knowledge Management Specialist in Taguig City, Philippines
Company Description
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.
Job Description
This role is primarily responsible for the full knowledge management lifecycle and management of the internal HR Knowledge Base and its contents including content development, system management, and management of all internal processes and procedures. This role will also contribute specialized expertise to different assigned projects and contribute to process improvement initiatives.
Content Development:
Coordinate with global stakeholders on article creation and updates
Ensure that all contents undergo the required Document Management Process before they goes live in the system
Responsible for the governance and maintenance of knowledge assets ensuring a clear, consistent, and unambiguous knowledge management repository. These will be done to minimize the need for the HR Operations/employees/managers to escalate queries due to unclear knowledge management content.
Index, revise, and update a variety of comprehensive contents.
Responsible for the provision of expertise and guidance on knowledge creation, e.g. ‘look and feel’ / tone of voice, to content owners and review outputs to ensure quality (make grammatical and format corrections).
Format HTML codes into knowledge articles
Coordinate translation requests following the standard process set.
System Management
Conduct Knowledge Base System Maintenance checks
Do testing before and after every system release
Create and maintain system performance records.
Create and maintain historical records and reports of system usage, and Knowledge Articles inventory
Prepare visual data analysis of reports
Report issues/defects/bugs observed or raised by End Users for Development fixes.
Gather requirements for system enhancements
Manage UAT with stakeholder users.
Create system know-how documentation and facilitate rollout.
Track system upgrades and improvements.
Lead major project releases and rollout sessions.
Create Release Management End User Communications.
Client Management:
Liaise with relevant Stakeholders, Content Owners, Leaders, and SMEs to close gaps for document updates.
Participate in planning and managing the delivery of KM projects in alignment with the agreed scope and delivery time.
Train Knowledge Editors and Content Owners on how to create and update articles in ServiceNow
Content Planning and Analysis:
Impact assess “as is” and “to be” process for adherence and knowledge retention.
Perform analysis of content requirements.
Generate reports and interpret data from MS Excel
Provide input and insight on employee feedback and data analysis to support the identification and execution on content related project opportunities
Take part in and/or lead projects related to research, creation, and maintenance of Knowledge Management resource materials
Qualifications
Bachelor’s degree and/or at least 4 years of relevant work experience
Intermediate proficiency in MS Office tools (Word/PowerPoint/Outlook)
Advanced proficiency in MS Excel
Excellent research skills
Experience using ServiceNow for Knowledge Management (Knowledge Base, ticketing, HTML, chatbot)
Experience on processes and procedures relevant in Knowledge Management, Technical writing or copy-editing and Reporting and data analytics
Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)
Experience in web development and similar projects
Experience in providing, writing, or developing web contents using an array of web development platforms, mapping tools (MS Visio, Lucid Chart, or an equivalent), and methodologies
Knowledge of HR metrics and their applicability
Experience in the use of other HR Systems e.g. Workday
Experience in using Workday and other KM platforms and tools is preferred
Additional Information
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to gather, integrate, validate, and analyze relevant data to develop resolutions, findings, and recommendations. (Analytical Thinking)
Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
Ability to actively identify new areas for learning and opportunities to improve processes, tools, and mindset (Continuous improvement)
Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Understanding of Process Mapping Tools and Methodology
Experience working in an outsourcing, shared services, or similar model within similar function is preferred
About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: REF24544F
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Human Resources
Work Location Model: Hybrid