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Job Information

AECOM Employee Services Team Lead – Time & Labor & Oracle HR Data Management in Taguig City, Philippines

Philippines - Manila, Taguig City

Job Summary

This role is primarily responsible to supervise day-to-day time and labor and Oracle data entry management that supports effective service delivery and defined operational objectives as agreed with the stakeholders.


  • Create and validate internal workflow processes and desk practices and develop internal operating procedures, production schedules, and controls

  • Participate in planning, designing, testing, and implementation of new system and system enhancements

  • Ensure high-quality, professional, and proactive service is delivered

  • Analyze complex issues and guide solutions to challenging issues and escalations within the team

  • Manage team workload and recommend resource planning solutions for changing resource loading and work volumes

  • Provide guidance and direction to the team according to established policies, procedures, and management guidance

  • Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed

  • Manage team performance, provide coaching, and identify career development opportunities relevant to the team

  • Develop and implement process improvements to streamline processes, improve customer experience, and increase productivity in Time and HR Oracle functions

  • Develop and prepare reports and analyses on workload management, SLA achievement, quality, and process efficiency and other related management reports and audits

  • Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it as and when necessary

Minimum Requirements

  • Bachelor’s degree in any business-related course or equivalent relevant courses

  • At least 4 years of experience in an outsourcing, shared services, or similar model with Oracle, Timekeeping and Payroll or similar role

  • Advanced knowledge of processes and procedures relevant in HR, payroll and time data entry and management

  • Experience using HR systems, payroll or time recording such as Oracle, Workday, SAP, PeopleSoft, case management systems and other similar platforms and tools

  • Advanced proficiency in MS Office tools

Preferred Qualifications

  • Experience managing a small team

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Human Resources

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country Philippines

Position Status Full-Time

Requisition/Vacancy No. 250405BR

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.