AECOM Veterans Jobs

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.

Responsibilities & Duties

• Work with guidance to manage all activities relating to pre and post hire activities, ensuring employees receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with all legislation and AECOM policy

• Handle multiple routine tasks efficiently, prioritizing urgent matters and issues; escalate the issues to team lead as needed for timely and accurate resolution

• Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement

• Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative

• Provide guidance and support to customers for queries relevant to appropriate pre and post hire activities

• Ensure that confidentiality and quality standards are always maintained

• Comply with protocols for electronic personnel file management and document storage, service level agreement, process, policies, and procedures (i.e GDPR, AECOM Privacy Policy and SOX) so risks can be mitigated

• Utilize HR systems including Workday, SmartRecruiters and Employee Center (Self Service, Knowledge Base and Case Management) referencing training aids and DTPs as needed.

• Understand company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries

Qualifications

Minimum Requirements

• Bachelor's degree preferred

• 2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry

• Intermediate proficiency in MS Office tools

• Basic knowledge and understanding of Human Resources Processes and Operations

• Experience working with HR Systems preferably in Oracle, Workday.

Attributes

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)

• Ability to maintain good customer relationships with the ability to understand and respond to customer needs and requirements. (Customer Service)

• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)

• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

Working Environment and Physical Demands:

• Ability to work in shifting schedule operating hours

• Amenable to work in a hybrid working arrangement/set-up

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10114702

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Human Resources

Work Location Model: Hybrid

Legal Entity: AECOM Global Business Services - Philippines ROHQ