Job Information
AECOM Program Operations Director - Traffic Management in Richmond, Virginia
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a Program Operations Director who will be responsible for oversight of AECOM’s multiple operations sites across the State of Virginia, encompassing over 450 professionals.
The role of the Program Operations Director is to serve as the primary point of contact for our client. Additional responsibilities include overseeing the annual budget, serving as the conduit between AECOM’s legal, HS&E, and finance entities, and introducing new services.
Responsibilities:
Acts as the primary point of contact for the client agency.
Responsible for the organizational management and direct supervision of the regional operations management staff, facilitating a cohesive and collaborative statewide program.
Oversight of key leadership hiring across multiple workgroups.
Administrative functions, including invoice development, program performance audits and reporting, liaising with corporate management and clients, payroll processing, and personnel performance reviews.
Maintenance of labor relations and staff conflict resolution.
Budget forecasting, execution, and reconciliation.
Coordinate with client on externally originating issues related to complaints, inquiries, and public information requests.
Share (or assume) responsibilities with the client related to public relations activities.
Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing agreed-upon services. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness.
Routinely engage in daily, front-line operations to maintain operational awareness and prioritize program improvement tasks.
Responsible for the comprehensive training and auditing of the staff.
Effect mid to senior-level staff meetings, as required.
Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the company and/or client.
Oversee the maintenance of technical documents, including standard operating procedures, performance reports, employee technical training records, and client deliverables.
Serve as a subject matter expert for the client and company on all aspects of the operation.
Qualifications
Minimum Requirements:
Bachelor’s Degree from an accredited college or university in Business Administration, Civil Engineering, or related transportation field plus 10 years of relevant experience including 2 years of leadership, or demonstrated equivalency of experience and/or education
Valid U.S. Drivers’ License and as a condition of employment, must pass AECOM's motor vehicle records review
Ability and willingness to work alternate work schedules and be on-call 24 hours/day
Preferred Qualifications :
A minimum of five (5) years of experience in a supervisory role in a transportation, public safety, or commercial operations environment
Advanced proven skills in organizational development and management
Capable in the use of proprietary software packages in a short matter of time
Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication
Ability to be calm and effective under pressure and in a variety of work conditions
Ability to coordinate real-time activities and initiate immediate priorities, for self and support staff
Skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Additional Information
Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation support is available for this role.
Work environment may vary Indoor/outdoor
On-site availability is required during periods of civil disaster
Offered compensation will be based on location and individual qualifications. The expected range is $180,000.00 - $225,000.00.
About AECOM
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10114308
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: East
Career Area: Program & Project Management
Work Location Model: Hybrid
Legal Entity: AECOM Technical Services Inc