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Job Information

AECOM CHAMP Full-time Dispatcher/Operator $500 Sign On Bonus in Gainesville, Georgia

Job Summary

AECOM is seeking for Full Time Champ Dispatchers to work across all six Districts.

A CHAMP Dispatch/Operator coordinates with field CHAMP Operators to assist with accidents, stalls, debris, vehicle fires and other roadway affecting issues. The CHAMP Dispatch/DOC Operator also maintains operational awareness of the location of all field CHAMP Operators assigned to the shift. The position also detects and manages traffic incidents and reports of roadway maintenance needs from multiple sources by managing and directing calls to appropriate responding resources, such as CHAMP, local police, GSP (Georgia State Patrol), ATMC (Atlanta Traffic Management Center), and GDOT personnel. Roadway incidents are entered and managed in ATMC's NaviGAtor system and tracked accordingly.

Other responsibilities of a CHAMP Dispatch/Operator include:

  • Manage traffic incident and traffic signal information in accordance with the applicable standard operating guidelines.

  • Detect and confirm scheduled or unscheduled traffic incidents and use available information to adjust traffic signal schedules to account for changing roadway conditions.

  • Disseminate pertinent traffic incident and traffic signal information to the public via Dynamic Message Signs, social media, email, and telephone communications.

  • Obtain and report traffic incident status information to and from multiple agencies.

  • Perform record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists.

  • Detailed documentation and reporting of traffic incidents.

  • Detailed documentation and reporting of traffic signal conditions.

  • Provide outstanding customer service when responding to customer calls.

  • Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations

  • Adhere to radio protocol and procedures; and use proper 10-codes

  • Support organization’s goals and values


At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining and disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, governments, energy and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Fortune ’s World’s Most Admired Companies – 2014-2020

  • #1 in Transportation and General Building in Engineering-News Record 's 2019 “Top 500 Design Firms” and #1 2019 “Top 200 Environmental Firms”

  • VIQTORY 2020 Military Friendly® Gold Employer

  • Perfect score on the Human Rights Campaign Foundation's Corporate Equality Index for 2017-2019

Minimum Requirements

  • High School Diploma or equivalent

  • Must pass a State and Federal criminal history/security background check

  • Must pass a pre-employment drug screen.

  • Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts

Preferred Qualifications

  • Demonstrated proficiency in dispatching field personnel via radio.

  • Effective written and verbal communication skills to include the use of proper English, diction, grammar and spelling.

  • Demonstrate an ability and interest in learning new computer programs.

  • Demonstrate an ability and interest in reading, interpreting and communicating technical information.

  • Demonstrate a willingness and ability to solve problems, prioritize duties and complete required tasks effectively.

  • Ability to learn the principles, procedures and techniques involved in incident/congestion management and general traffic signal design.

  • Ability to utilize integrated software along with radio, voice, email, data communications.

  • Ability to obtain and disseminate relevant information from a variety of resources including CCTV, field personnel, internet, two-way radio and customers.

  • Ability to solve problems, prioritize duties and complete required tasks promptly.

  • Must be a team player, be able to work independently, and have the ability to work well with various personality types.

  • Consistently present a positive and professional image.

  • Must be organized, responsible and timely.

  • Must be able to multitask.

  • Experience in Call center, customer service.

  • 911 Operator or dispatching preferred.

  • Data Entry Skills.

Additional Information:

  • This position does not include sponsorship for United States work authorization.

  • This position does not include relocation benefits.

What We Offer

When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full Time

Requisition/Vacancy No. 256041BR

Additional Locations US - Cartersville, GA - 500 Joe Frank Harris Pkwy, US - Gainesville, GA - 1475 Jesse Jewell Pkwy, US - Jesup, GA - 204 North Highway 301, US - Savannah, GA - 22 Barnard Street, US - Tennille, GA - 643 Hwy 15 S, US - Tifton, GA - 710 West 2nd St

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.