Job Information
AECOM Statewide CHAMP Dispatcher Trainer in Atlanta, Georgia
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a CHAMP Dispatch Trainer to be based in GA.
CHAMP Dispatch Trainers are responsible for providing training to the statewide Districts (1-6) in the operation of the Advanced Traffic Management Systems (ATMS) software, customer service, traffic incident management, radio dispatch and District Operations. They are also responsible for assisting with the development and maintenance of CHAMP Dispatch Operations training materials, assisting with the development and maintenance of CHAMP Dispatch Operations Standard Operating Procedures (SOP), Standard Operating Guides (SOG), and training manuals; conducting CHAMP recertification testing; and providing coaching to new and existing CHAMP Dispatch staff.
The routine responsibilities of this position include, but are not limited to:
Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a series of classroom and on-line training packages for CHAMP Dispatch Operators, and CHAMP Dispatch Supervisors.
Provide on-site and virtual training with CHAMP Dispatch new hires and existing staff.
Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of classroom and on-line training in conjunction with the Department’s software provider on training for ATMS.
Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of a customer service training module aimed at traffic incident management and CHAMP Operations activities.
Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of Traffic Incident Management, CHAMP Dispatch Operations SOPs, SOGs, and training manuals. Assist the Statewide Operations Training Manager (SOTM) and Statewide Dispatch Operations Manager (SDOM) with the development and maintenance of the CHAMP training modules for the Learning Management System (LMS).
Attend TIM meetings to improve training.
Participate in bi-weekly statewide training team meetings.
Assist management teams in identifying and analyzing training and performance trends. Drive initiatives to identify corrective action plans to resolve performance issues.
Organize and develop CHAMP training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and educational materials.
Provide one-on-one mentoring and coaching for newly hired CHAMP Dispatch operations staff.
Review CHAMP training materials and courses every two months to reflect any changes in technology and procedures.
Participate in team-based process improvement, team-based performance monitoring, and training/re-training of CHAMP Dispatch Operators on new policies and procedures.
Conduct CHAMP Districts 1, 2, 3, 4, 5, and 6 certification testing.
Perform training on the use and maintenance of the 511ga systems – phone, website, and mobile applications.
Perform real-time quality assurance/quality control on operator incidents, incident notifications, and phone calls.
Course evaluation questionnaires will be sent out by our Statewide Communication team following training courses and they will provide formal feedback to the Statewide Operations Training Manager (STOM), Statewide Dispatch Operations Manager (SDOM), Deputy Program Manager (DPM) and the Department.
Conduct in-person coaching for new hires and existing CHAMP Dispatch staff.
Adhere to traffic incident management and CHAMP Dispatch Operations SOPs, SOGs, and information in the training manuals.
Capable of performing all the CHAMP Dispatch Operator duties.
Spend one (1) full shift each month at a CHAMP District Office functioning as a CHAMP Dispatch Operator to allow continual growth and improvement of the training experience.
Frequent travel to all six districts, and concurrent days away from home.
Other ad-hoc initiatives as assigned by the Project Management Team.
Qualifications
MINIMUM REQUIREMENTS :
High School Diploma + None
Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process if not already a current AECOM employee.
Must possess a valid driver’s license and clean driving record. Ability to travel to various district site locations using an AECOM/personal provided Vehicle.
Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
Constantly operate a computer and other monitoring equipment.
PREFERRED QUALIFICATIONS :
Team Collaboration.
Fast-paced, multitasking environment.
Good oral and written communication skills.
Additional Information
Sponsorship for US Employment Authorization is not available for this position.
Relocation benefits are not available for this position.
Offered compensation will be based on location and individual qualifications. The expected range is $21.50/hour.
About AECOM
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10115244
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: East
Career Area: Operations & Maintenance
Work Location Model: On-Site
Legal Entity: AECOM Field Services LLC